Premium Comfort

About Us

100% Satisfaction

All the work done by Us is backed by a 100% satisfaction guaranteed

No Hidden Fee

Our Service Rates are transparent and easy to understand

Up to 10 Yrs Warranty

Many of our newly installed products carry up to 10-year warranty

Licensed and Bonded

Our Experts are highly skilled & qualified to handle anything you need

Premium Comfort

In business for over 25 years, we have been serving the Okanagan’s residential and commercial heating, cooling and plumbing needs with honesty and integrity. As a locally B.C. owned and operated family company, we value our new and loyal customers alike. Customer satisfaction is our goal, and our A+ Better Business Bureau rating and our near perfect 5 Star Google rating, together serve as proof that we are on the right track and our customers are in good hands!

Our Story

You have to know your past, before you can plan ahead for the future. And our past is a bright one which will help guide us through the present and into the future…

Premium Comfort was established by its original founders (the Van Steinburg family) in 1997 in Kelowna, BC. The founders were entrepreneurs at heart and over the years assembled a team with a tremendous amount of experience, trades skill and technical expertise and laid the foundation for its future, of being an honest, reputable company that provides great customer service, from top to bottom. Along the way, the company continued to expand its Residential home service, repair, replacement, installation, and new home construction as well as expanded its Commercial service, maintenance and construction and expanded its sheet metal ductwork fabrication.

In 2020, with the original founders looking to retire, Premium Comfort was purchased by Secord & Family, a long-standing Canadian and local B.C. family with ties to Kelowna and the Okanagan Valley. Entrepreneurs at heart, the new owners bring extensive experience in commercial and residential real estate, property management, construction and customer service. Presently Premium Comfort has grown to upwards of 40 employees, a fleet of over 20+ trucks and vans, and operates out of two warehouse facilities in Kelowna, B.C. Today, the company is vertically integrated and provides a one-stop shop for plumbing, gas, heating and air conditioning services and manufactures all of its sheet metal parts and supplies in-house ensuring the highest level of quality control and project timeliness for both residential and commercial projects.

“When you become our customer, you become part of our family too…”

Premium Comfort carries many suppliers and dealers, and most notably Premium Comfort is a “Premier Dealer” for Lennox ® products. Lennox ® is the longest running and largest HVAC equipment supply company in North America and their sole focus and specialty is on HVAC. We also sell and install a large variety of plumbing, Navien on demand water heaters, hot water tanks and fixtures, furnaces, boilers, air conditioners (central & mini-split), fireplaces and Kinetico water treatment & filtration products. We also provide all types of gas fitting and sheet metal repairs and installations.

At Premium Comfort, we hold one concept above all others…INTEGRITY.


Professional Affiliations


Our furnace, air conditioner and heat pump equipment and parts are backed by one of the best manufacturer warranties. We also offer Lennox extended warranty plans up to 10 years, and a 1 year labour warranty on our work. 

At Premium Comfort we are also authorized to do warranty work on most other brands such as Carrier, Trane, Goodman, York, Amana, Daikin, Mitsubishi, Fujitsu and other brands of furnaces or air conditioners (certain conditions apply).  

25 Years Experience…and counting !

Contact us to learn more about how our company makes a difference or to receive your free estimate on our heating, cooling and plumbing services or install projects.

What people say?

“These guys were amazing. My furnace stopped in the middle of the night. I called first thing and had a tech out right away. They did not want to see me without heat in this -14 weather.. I Learned a lot of things that I never knew about the furnace or the vents in the house from the tech. Thank you again.”
Leah T
Left on Google
“Shaun was very efficient, neat and friendly. He also gave some helpful advice. Any service I have had from Premium has always been good including Kathy in the office who has always tried to accommodate my schedule. I will use Premium whenever we need service and highly recommend the company to others.”
Nancy Y
“I was super happy when your guys left. I now have instant hot water everywhere in my house. It’s been 4 years since I’ve had that. Dario did a tremendous job and kept the area super clean!”
Jenice W
Called In
“We continue to receive awesome service from Premium!!! Jordan is awesome and always takes the time to go over whatever he does!!! He is a very nice and polite man and “premium” should be proud to have him as one of your technicians!!! Thanks, Beth.”
Betty G
Left On ReviewBuzz
“Kai installed our Kinetico system earlier this year and he was so nice and did a great job. I’m really happy with the service that your company gives and I recommend you to anyone who asks or will listen.”
Terry B
In Office
“Dario was good value and a compliment to the company. I’d recommend him to others needing his services.”
John M
Left On ReviewBuzz
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